Filbet PH Privacy Policy

1. Introduction

Filbet PH ("we," "our," "us") is committed to protecting the personal information of every player who uses our platform. This Privacy Policy describes our practices regarding the collection, storage, use, and disclosure of personal data when you access or use the Filbet PH website and related services.

This policy applies to all users of the Filbet PH platform, including registered players and visitors who browse our site without creating an account. If you have any questions after reading this policy, our support team is available around the clock to help.

2. What Personal Information We Collect

We collect different categories of information depending on how you interact with Filbet PH. Here is a summary of what we typically collect and why:

3. How We Collect Your Information

We collect your personal information through the following methods:

• Direct submission — Information you provide when you register an account, complete KYC verification, make a deposit, or contact our support team.
• Automated collection — Data gathered automatically when you visit our website, including browser data, session information, and device identifiers via cookies and similar technologies.
• Third-party sources — Identity verification and payment processing providers may share information with us as part of standard compliance and security procedures.

We only collect information that is relevant to the purpose it is needed for. We do not collect sensitive personal information beyond what is necessary for identity verification and the provision of our services.

4. How We Use Your Personal Information

Filbet PH uses your personal data for the following purposes:

• To create and manage your player account on the platform.
• To verify your identity in line with standard KYC procedures, including confirming that you are at least 21 years old and located in the Philippines.
• To process deposits and withdrawals via your chosen payment method, all denominated in Philippine Peso (PHP).
• To send you account-related communications such as transaction confirmations, OTP codes, and security alerts.
• To provide customer support and handle enquiries or disputes.
• To monitor for fraudulent activity, unusual transaction patterns, and potential account abuse.
• To improve the Filbet PH platform, including analysing how features are used and what can be made better.
• To send you promotional communications about offers and events on Filbet PH, where you have opted in to receive such messages.

We do not use your personal data for any purpose unrelated to the operation of the Filbet PH platform and the delivery of services to you as a player.

5. Sharing Your Personal Information

We do not sell your personal data to third parties. We may share your information with the following categories of trusted partners, and only to the extent needed to perform their services:

• Payment processors and e-wallet service providers — to facilitate deposits and withdrawals in PHP using your chosen local payment channel.
• Identity and KYC verification providers — to confirm your identity and age as part of the account registration and verification process.
• IT and platform infrastructure providers — who host and maintain the technical systems that power Filbet PH.
• Fraud prevention and security services — to detect and prevent unauthorised access, account fraud, and other security threats.
• Legal and regulatory authorities — where we are required by law or regulation to disclose information, or where we reasonably believe disclosure is necessary to prevent harm.

All third parties we work with are required to handle your data securely and only for the purposes we specify. We do not allow them to use your data for their own marketing or unrelated purposes.

6. Data Security

Protecting your personal information is a priority at Filbet PH. We implement a range of technical and organisational measures to keep your data safe:

• SSL encryption — all data transmitted between your device and our platform is encrypted using industry-standard SSL/TLS protocols.
• OTP verification — sensitive account actions require one-time password confirmation sent to your registered mobile number.
• Access controls — internal access to personal data is restricted to authorised staff who need it to perform their roles.
• Session security — active sessions are monitored, and suspicious login activity triggers security alerts.
• Secure data storage — personal data is stored on secured servers with regular security reviews and vulnerability assessments.

While we take these precautions seriously, no online platform can guarantee absolute security. You also play a role in keeping your account safe — please use a strong, unique password and never share your login credentials with anyone.

7. Data Retention

We retain your personal information for as long as your account is active or as long as is necessary to provide services to you. When you close your account, we may retain certain information for a defined period in order to:

• Comply with applicable legal and regulatory obligations.
• Resolve any pending disputes or outstanding claims.
• Maintain records for fraud prevention and security auditing purposes.

Once the retention period has elapsed and there is no longer a lawful basis for holding your data, we securely delete or anonymise it.

8. Cookies and Tracking Technologies

Filbet PH uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. Here's a breakdown of the cookies we use:

• Essential cookies — required for the platform to function, including maintaining your login session and keeping your preferences while you browse.
• Analytics cookies — used to understand how players navigate the platform, which pages are most visited, and where improvements can be made. This data is collected in aggregate and does not identify individual users.
• Security cookies — help us detect and prevent fraudulent activity, including identifying suspicious login attempts.

You can control cookie settings through your browser preferences. Disabling essential cookies may affect the functionality of certain features on the platform.

9. Your Data Rights

As a player using Filbet PH from the Philippines, you have the following rights with respect to your personal information:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion — you may request that we delete your personal data, subject to any legal or regulatory obligations that require us to retain it.
• Right to object — you can object to your data being used for certain purposes, such as direct marketing communications.
• Right to data portability — you may request a structured copy of your data in a commonly used format.

To exercise any of these rights, please contact our support team through the platform. We will respond to verified requests within a reasonable timeframe.

10. Minors and Age Restrictions

Filbet PH is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If we discover that a minor has registered on the platform, we will immediately close the account and delete any associated personal data.

Parents and guardians who believe a minor may have used our platform should contact our support team as soon as possible so we can take the appropriate steps.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable laws. When we make significant changes, we will update the "last updated" date at the top of this page and, where appropriate, notify active users via the platform or their registered email address.

We encourage you to check this page periodically so you are always aware of how your information is being handled. Continued use of Filbet PH after an update has been posted means you accept the revised policy.

12. Contact Us

If you have any questions, concerns, or requests related to your personal data and this Privacy Policy, our support team is here to help. We're available 24 hours a day, 7 days a week.

You can reach us through the live chat feature on the platform, or visit the FAQ page for quick answers to common questions.

For written enquiries, contact us at: [email protected]

You may also review our Terms and Conditions and our Responsible Gaming page for more information about how we operate.